Terms & Conditions

About Us

Tractor Ted is the trading name for Tractorland Ltd.

Here at Tractorland we are completely dedicated to providing a first class service to all of our Tractor Ted fans and customers. If you have any suggestions or comments please contact us on:

 Address: Tractor Ted, Tractorland Ltd. Highchurch Farm, Hemington, Radstock, Somerset BA3 5XT 
 Tel:  +44 (0)1373 834500
 Email:  admin@tractorted.com
 Company Reg No:  04406978
 VAT Reg No:  783618495

Shipping And Handling

Our full delivery details can be found on the Delivery & Returns webpage.


Making A Purchase

Making a purchase is easy. Just browse on the relevant pages of the website, click on any items that you wish to purchase and they will be automatically added to your Shopping Basket. Once you have finished selecting the items that you wish to purchase, click on 'Your Basket' and complete your order. New customers will need to register their customer details in order for us to fulfill your order.


If you would like to Edit your Order

Click on the "View Basket" button to view and edit the contents of your basket.


Payment Terms

We accept all major credit and debit card payments. If you are shopping from outside of the UK please place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and Switch/Maestro. Payment is taken through SagePay, a secure and safe payment gateway.


Out of Stock items

If your order contains out of stock items then we will contact you to advise on the anticipated delivery date or to offer you an alternative item. We will only charge upon despatch and will only charge for shipping on each order. If your item is not in stock we will not charge you until the item is available to send.


Tax Charges

All prices include 20% VAT where applicable and this is chargeable on all orders within the EU. For orders originating outside the EU, this amount will be deducted from the cost of the goods. For more information, please contact us.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.


Guarantee

We hope that you will be delighted with your goods. If, for some reason, you are not, you are welcome to return goods in a sealed, new condition for exchange or a full refund. This does not affect your statutory rights as a consumer.


Returns

You have the statutory right to cancel orders at any time within fourteen working days after the day the items were received. This applies to all our products, except DVDs where the sealed wrapping has been opened.

To cancel your purchase within this 14 working day "cooling off" period, you must inform us of your decision in writing by letter or email. We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.

Please note you will be responsible for the cost of returning the items to us unless we delivered them to you in error or if the items were damaged or defective.

We do not accept responsibility for returns lost or damaged in transit to us.

If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.


Privacy Policy

Tractorland Ltd is committed to protecting your privacy. We take seriously our legal obligation to keep information about you secure. This privacy policy explains what information we collect, how we use it and under what circumstances, if any we will share it with third parties. Please note that by visiting www.tractorted.co.uk you are accepting the practices described in this policy.


GDPR

The GDPR is EU-designed legislation which came into force on 25 May 2018 with the objective to strengthen the rights of individuals when and how companies use, collect and share their personal data.

Tractorland Ltd keeps a record of your data to enable work to be carried out by the company including processing orders and sending e-mails.  Data is only used where it is essential for the administration of customer and supplier orders.

Any financial data is processed using software with robust encryptions and all information is kept securely and not shared with any third parties. 

You may choose to actively opt in to receive emails from time to time about our special offers and services (please see section on 'Direct Marketing' below). If you prefer not to receive these emails then you can unsubscribe at any time. 


What information do we collect?

Information you give us when you order a product. 
This may include name, address, postcode, telephone number and email address. We use and store this information securely to handle orders, deliver products, process payments, send out invoices and communicate with you about orders and products.

Information you give us when you complete the form on the 'Sign up to the Enews' page. 

This includes your name and email address and is used and stored securely to help keep you informed about Tractor Ted events, new products, competitions and special offers. Feedback you give us is used exclusively for Tractor Ted marketing purposes and helps improve our products and services.

Personal information you give us is treated in confidence and will not be passed on to a third party without your consent, except in the circumstances explained below.


Direct Marketing

The data you give us about yourself, will enable us to give you updates via email, using the contact details you provide, on promotions and services we think may be of interest to you.

To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. 

You will be asked to consent to receive marketing communications with the active ticking of a box. In addition, whenever you are contacted by email, you will be told how to opt out of being updated by email in the future.

We will not pass on your personal details to any other organisation without your express permission unless they are directly involved in the running or maintenance of this website


Competitions

From time to time Tractorland Ltd will run competitions via the website. If you wish to take part in any such competition you must, at the time of entry, confirm that you agree to be bound by the Competition Terms and Conditions.  


Transfer of Information

Tractorland Ltd may disclose your personal information when there is a legal obligation to do so and transfer it to relevant authorities to the extent necessary or appropriate to comply with applicable laws or as may be required in legal proceedings.


Cookies

Cookies are small data files that are sent to your browser and stored temporarily on your computer to help retain the information that you have entered whilst you browse our site. Pixel tags are used to help us see if emails from us have been received safely and at what time they were read.

A cookie will typically contain the name of the domain from which the cookie has come and the ‘lifetime’ of the cookie. Cookies do not give us your personal information, they provide us with non-personal information such as remembering your browser settings, what types of software you are using etc., so that we can work with the site to make it as easy to use as possible for you and all our visitors.

Certain cookies sent to your browser will help us to save you time. For example if you’re halfway through an online purchase our cookies will allow you to browse other areas of the website and then return to your purchase.

Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future. Please visit www.allaboutcookies.org for more information on this.

Please note that if you choose not to receive cookies then some areas of the website may fail to function as they were intended and so degrading your user experience.


Statistical Data

We try to ensure that our website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don’t link these addresses to any person’s name or identity.


Children under the age of 18 years

This site is aimed at users of various ages and there are no age barriers to anyone accessing the site. Tractorland Ltd does not intend to collect information from children under the age of 18 years

Users under the age of 18 years should only use the site with the express permission of a parent or guardian and the parents or guardians of said users should review these Terms and Conditions carefully. We advise parents or guardians who permit chldren or young persons to use the site to communicate the importance of safety online.

It is the sole responsibility of the resonsible parent or guardian to decide whether or not the content is appropriate for the child. 


Complaints Policy

Tractorland Ltd takes any complaint very seriously. Please contact the Customer Service Team on:

 Address: Tractor Ted, Tractorland Ltd. Highchurch Farm, Hemington, Radstock, Somerset BA3 5XT 
 Tel:  +44 (0)1373 834500
 Email:  admin@tractorted.com


if you have any reason for complaint and our team will investigate accordingly. The return of goods due to damage or defection is covered under the 'Returns' policy above.


Linking to other websites

This Privacy Policy applies only to our website. Tractorland Ltd is not responsible for the privacy practices within any other websites to which we provide links. We strongly recommend you read the privacy statement on any other website which collects personal information.


Changes to personal information

If you want to check the accuracy of your personal information, or have it removed from our records, email us at admin@tractorted.com


Amendments to our policy

This Privacy Policy may change or be updated as we develop the range of services on the website. When this Privacy Policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the Privacy Policy before using this site, even if you have visited it in the past.